Frequently Asked Questions

FAQ Categories:

About SplitEx

What is SplitEx PH?


We are an InsurTech platform for Insurance providers and people looking for reliable insurance. We provide distribution, payment , marketing and sales force for small valued insurance products.




What is an InsurTech?


Coined from the terms ‘Insurance’ and ‘Technology’, Insurtech is an online startup designated to offer insurance products more efficiently with the help of data systems.




Why should I purchase insurance packages from SplitEx?


It’s simple, fast, and affordable with everything done online. No more worrying about complicated application processes and additional expenses that people tend to experience in the old insurance model.




What is the old insurance model?


Old insurance model pertains to the whole application process of applying for and acquiring insurance. This includes sales and distribution, underwriting and pricing, and account servicing and transactions.




Do you have any office/branch in the Philippines?


Yes. We have an office in Meralco Ave. Ortigas Centre Pasig City. However, you will not need to submit any forms or requirements to our office. Whole application process is only done via our website.





Our Insurance

What do I need when applying for a family package or an insurance through the SplitEx platform?


You need not submit any documents, we will ask for your personal details through our application forms.




Who are your insurance partners?


Our partners are COCOLIFE, PACIFIC UNION INSURANCE COMPANY, and PHILIPPINE BRITISH ASSURANCE COMPANY, INC. and COCOGEN.





Payment

Will I be charged any extra fees if I purchase from SplitEx?


Other than the amount stated in your insurance package, you will just need to pay convenience fees required by our partner bayad centers in 7/11 stores.




What payment methods can I use with SplitEx?


SplitEx accepts the following payment methods: 1. SM 2. Robinsons 3. Online Banking 4. Expresspay 5. G-cash 6. Paymaya 7. Mercury ( largest pharmaceutical convenient store chain) 8. 7-11 ( largest convenient store chain ) 9. Splitex Cash Card





Claims

What is the claim procedure?


All Insurance Claim Procedures are to be handled by our partners. 1. Immediately report your claim to: A. COCOLIFE
Website: www.cocolife.com Telephone: 02-88129015 Address: 6807 Ayala Avenue, Makati City

B. Pacific Union Insurance Website : puicinsurance.com Telephone : 02-88451033 to 37 Address : FC Antel Corporate Center 121 Valero Salcedo Makati City

C. Philippine British Assurance Company Website: www.philbritish.com Telephone: 02-88904051 to 57 Globe: 09175289042 Smart Sun: 09189606885 Address: Penthouse Morning Star Center 347 Gil Puyat Ave. Extension Makati City

D. COCOGEN Website: www.cocogen.com Telephone: (02) 8830-6000 / (02) 8236-7234
Address: 22F One Corporate Center, Doña Julia Vargas Ave., cor. Meralco Ave.
Ortigas Center, Pasig CIty 1600


2. Submit required documents along with claim form from the insurance company. 3. Processing of claims by the insurance company. 4. Approval and release of claim to the beneficiary.




What do I need to file a claim?


Insurance Claim Checklist: 1. Photocopy of Insurance Policy 2. Copy of Official Receipt (OR) of premium payment. 3. Accident Report Form 4. Original copy of Medical Certificate 5. Original copy of medical receipts and prescription. 6. Statement of Account by the hospital. 7. Results of X-rays, CT Scan and laboratory results.





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