Your information

Privacy notice

Version 2026-09-17

SplitEx helps people in the Philippines explore motorcycle insurance options and request local follow-up. We respect your privacy. This notice explains how we handle information when you visit this website or ask us to contact you.

Who is responsible for your information

Splitex AB, Sweden, is responsible for the personal information collected through this website. ByltAx Systems Inc. handles local follow-up in the Philippines on behalf of Splitex AB.

For privacy questions or requests, contact support@splitex.com.

What this website does

You can ask about protection for your motorcycle, yourself as the rider, your passenger, and damage to another vehicle. Your choices help the local team understand what you want to discuss.

Sending an enquiry does not create insurance cover, open a customer account or subscribe you to marketing. This website does not take payments or issue policies. Available cover, eligibility, limits and exclusions depend on the insurer and the policy terms explained before any purchase.

What we collect

• Your name, chosen contact method, and the phone number or email address you provide.
• Your city or province and the cover that interests you, if you choose to provide them.
• The time and wording of your contact request, together with the privacy notice version recorded when you submit your request.
• Records used to handle your enquiry, such as the assigned staff member, follow-up status, planned contact and any request to stop contact.

The website also processes technical information, including your IP address, browser information and session identifiers, to operate the service and protect it against misuse. Staff access and changes are recorded for security and accountability.

The enquiry form does not ask for identification documents, date of birth, health information, bank or card details, or information about dependants or beneficiaries. Please provide your own contact details.

How we use your information

We use your details to respond to the contact request you make, discuss the cover that interests you, organise local follow-up and respect your contact preferences. We also use service and security records to prevent misuse, resolve errors and check how enquiries have been handled.

Contact about your enquiry is separate from promotional marketing. Reading this notice does not give us permission to use your details for unrelated purposes. If a later application or service needs other information, its purpose and handling must be explained at that stage.

Who can access your information

Authorised SplitEx staff and ByltAx staff handling local follow-up can access the information needed for their work. Handlers can access enquiries assigned to them; team managers can organise the queue. Technical service providers support the hosting and operation of the website.

An enquiry is not an insurance application and does not automatically submit your information to an insurer. If further steps require information to be shared with an insurer, you must be informed about that step. Information may also need to be disclosed where applicable law requires it.

Where information is handled

Enquiry information is stored in our service database on a server in Finland. Splitex AB is based in Sweden. ByltAx's local team in the Philippines can access the information needed to follow up on your enquiry. This means your information is handled across these countries.

How long we keep it

Enquiries marked as new, assigned for follow-up or unreachable are deleted after 30 days from submission. Enquiries with other handling statuses remain stored for continued handling. You can contact us about deletion at any time.

Encrypted recovery backups are kept separately for 14 days. Expired unanswered enquiries are removed before a restored database is reopened.

How we protect it

We use encrypted website connections, restricted staff access, multi-factor authentication for staff, security records and encrypted recovery backups. These measures help protect your information against unauthorised access, alteration or loss. No internet service or storage system can guarantee absolute security.

You do not need a customer password or payment details to make an enquiry. If a message asks for information you did not expect, contact us through the privacy contact above before responding.

Your rights and choices

You can ask us to stop following up on your enquiry, provide access to your information, correct inaccurate details or delete information. Depending on the law that applies, you may also have rights to object to processing, restrict or block it, receive a portable copy, and seek redress. These rights can be subject to legal conditions.

We may need to verify your identity before acting on a request. We will explain if a legal requirement limits what we can do. You may also raise a privacy concern with the Philippine National Privacy Commission or, where applicable, the Swedish Authority for Privacy Protection (IMY).

Cookies

This site uses an essential session cookie to protect forms and staff access. It does not use advertising or analytics cookies. Blocking essential cookies can prevent the enquiry form or staff sign-in from working.

Updates to this notice

We will publish changes on this page and update the version date. If we introduce a new use of your information, we will provide the information and seek any permission required before that use starts.

Earlier statement

The SplitEx PH Privacy Statement dated November 18, 2021 describes an earlier, broader service and is retained for reference. This notice describes the current website and motorcycle insurance enquiry service.